SRM2 is the central workspace for processing and tracking IT support requests at the Delaware Department of Corrections. Paste an email, get an AI-generated analysis, create a Jira issue in one click, route it to the right developer, and generate professional follow-up messages — all without leaving a single page. Every request is logged with full history, searchable, and exportable.
Six integrated capabilities designed to eliminate context-switching and cut ticket turnaround time.
Paste an email, get analysis, create a Jira issue, assign a developer, and send a verification message — all in a single linear 5-step workspace with no page reloads.
Creates ICISTWO issues directly from analyzed emails with auto-populated summary, description, priority, and labels. One button click — no copy-paste.
MiniMax AI parses raw support emails into structured summaries — extracting Jira references, identifying stakeholders, classifying priority, and generating a plain-English TL;DR.
Route tickets to the right developer based on keyword matching and SME mapping. Developer profiles with avatars, specialties, and current workload — pick the right person instantly.
Auto-generate professional assignment notes, update requests, follow-ups, and verification messages. Four message types, one-click copy, all pre-populated from the analyzed request.
Full searchable history of every processed request — Jira key, developer, priority, timestamp, and summary. CSV export and bulk delete for compliance and housekeeping.
Every support request follows the same structured path from raw email to verified resolution.
Open a new ICISTWO Jira issue directly from SRM2. The issue is pre-populated with a structured summary and linked back to the request for full traceability.
Paste the raw support email or request text. SRM2 accepts any format — forwarded chains, tickets, chat logs, or freeform notes.
MiniMax AI extracts key fields: TL;DR, priority, Jira references, affected systems, stakeholders, and recommended next action. Results appear in structured cards ready to review.
Select the developer from a roster of SMEs. SME keyword matching pre-suggests the best fit. Confirm the assignment and the record is updated in real time.
Generate a professional message for the requester — assignment notification, status update, follow-up, or closure confirmation. Copy to clipboard and the request is complete.
Open the SRM2 workspace to start processing support requests — no setup required, just paste and go.
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